Shipping & Returns
Shipping Policy
Processing Time:
All orders are processed within 24 hours (Mon–Fri) after payment confirmation.
Delivery Timeframes:
UK Orders: 3–5 business days
EU Orders: 7–10 business days
Worldwide: 10–15 business days (varies by location)
Shipping Costs:
Free UK shipping on orders over £70
Standard shipping rates calculated at checkout for all other orders
Order Tracking:
Once your order ships, you’ll receive an email with a tracking link so you can monitor delivery progress in real-time.
Shipping Address Changes:
Please contact info@neriano.com immediately after placing your order if you need to change your address.
Returns & Refunds Policy
We want you to be 100% satisfied with your purchase. If you’re not happy, we offer a simple return process:
Eligibility for Returns:
Returns accepted within 14 days of delivery
Item must be unused, in original packaging, and in the same condition received
Non-Returnable Items:
Gift cards, downloadable products, or personal care items cannot be returned unless faulty
Damaged or Faulty Items:
If your product is damaged or defective, email info@neriano.com with your order number, photos, or a short video for a free replacement or full refund
Return Process:
Email info@neriano.com with your order number
State reason for return (e.g., faulty, not as described, change of mind)
We’ll send you the return instructions and address
Refunds:
Once we receive your return and inspect the item, we’ll process a refund to your original payment method within 5–7 business days.